Ordering

Our Inventory

All products are held in stock and available for immediate despatch. From time to time, some products can be in short supply from our distributors – leaving us temporarily out of stock. We will clearly display an estimated re-stocking date on our website. Stock levels are updated regularly and shown on our website, however, we will not be held responsible for any goods that are ordered, which subsequently prove to be out of stock. The estimated re-stocking date is only an estimate and the company will not compensate for any delays in our shipments of new stocks. If you place an order for an item currently out of stock, there is no guarantee that fresh stocks will arrive on the estimated re-stocking date. If there are any products which you would like to see in our catalogue, please send an e-mail and we may be able to source it for you.

Placing an Order

Orders can be placed online using our secure server 24 hours a day, 7 days per week. Please ensure to enter your payment details correctly to ensure that there is no delay to your order. This includes entering a valid landline telephone number. We can accept educational orders via fax if required. If you need us to raise a pro-forma invoice prior to placing an order, please e-mail / fax / phone your requirements along with your purchase order reference and we will action as soon as possible.

Order Confirmation

Once you have placed an order, you will receive an order confirmation e-mail which you must check thoroughly. If there are any discrepancies, then you must notify us immediately to ensure that you receive what you wanted to order. Please also check the delivery address and post code are correct.

Order Processing

Orders placed before 3pm Monday to Friday will be despatched the same day using a next day delivery service. (providing that items are in stock). Orders placed after 3pm, or at the weekend will be despatched the following working day. No orders will be part-shipped. If you have selected products that are not currently in stock, your order will be put on hold until fresh stocks arrive. You will be kept informed regarding the estimated re-stocking date.

International Orders

We are happy to ship goods anywhere in the world. Delivery surcharges may apply. If your country is not listed on our website, please e-mail your requirements including your full postal address and postcode and we will arrange a shipping quote for you. For small items, it is sometimes possible to offer a cheaper, slower delivery option – please email for details.

VAT On EU Exports

If you are an EU business and want us to zero-rate the VAT on your order, please confirm your company name, the registered company address and your VAT number by e-mail or fax an we will confirm that we can remove the VAT. You will then need to telephone our sales office to confirm payment details. Regular customers in the EU must pay VAT. For orders headed to countries outside of the EU, VAT is not applicable (eg. Australia).

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