Returns

If you need to return anything, there is a set procedure that must be adhered to.

To return any product you will need a Return Merchandise Authorization (RMA) Number. Without an RMA Number, no refund or replacement will be given. Details which you need in order to complete an RMA request include your order reference number, your name, product description and serial number if applicable and a description of why you are returning the item.
Once an RMA Number has been issued, you can return the goods to us – using a traceable carriage method eg Royal Mail recorded delivery.
Please e-mail us with the tracking details of the return.
You are responsible for the cost of returning the goods to us. We will only refund the cost of this postage when goods prove to be faulty. In all other circumstances, no postage refund will be given.

Faulty goods

In the case of returning faulty goods, please give a detailed description of the fault. This will enable us to test the returned product quickly and arrange a replacement as soon as possible. In any event, if the item is faulty, you can expect to receive a replacement within 10 working days.
Any replacement will not be sent out until the original goods have been tested and proved faulty. If you urgently need a replacement, you will need to place a new order and pay for another item, including delivery. Only once the goods are confirmed as faulty, will a refund be given. If goods are returned as faulty and are subsequently proved to be in full working order, you will not be sent a replacement and will be responsible for the delivery costs to return the goods to you. If a product is returned to us which subsequently proves to have not originated from us, then no refund or replacement will be sent and you will be responsible for the delivery costs to return the goods to you. Our warehouse computer system provides full tracability of product serials.
Refunds for postage will only be given for goods found to be faulty and will only be refunded if you have followed the RMA procedure correctly and have returned the goods in the way instructed. Refunds on postage for any other reason will not be given under any circumstances.

Distance Selling Regulations

Under the distance selling regulations, the following applies with regards to refunds and returns.
The buyer is entitled to return the goods within 7 days for a refund subject to the following :-

1) It is reasonable for the buyer to open the outer packaging and inspect the goods.

2) Any software that forms part of the goods (driver and software disks) if unsealed by the buyer are exempt from the right to cancel and return the goods under the Distant Selling Regulations.

3) Computer systems built to the customers individual specifications are exempt from the right to cancel under the Distance Selling Regulations.

4) If the buyer rejects any of the goods in accordance with these regulations, they are still responsible for the costs to return the goods to us.

5) If the returned goods are not in sellable “as new” condition, then the company reserves the right to charge a re-stocking fee of 15%. Whether goods are returned in a sellable condition is to be judged by the company. For any returns which do not fall under the distance selling regulations, procedures will be at the companys’ own discretion. The company is not obliged to refund items outside of this timeframe, and any such returns will be subject to a 15% re-stocking fee. Any correspondence relating to returns is by e-mail only.

6) Items that are physically damaged, opened and used cases, opened software, any incomplete items or goods returned without original packaging, will not be eligible for a refund.

Please note that these regulations are applicable for private customers only.

Cancellation of orders

Orders that have not yet been despatched can be cancelled for a full refund.

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Returns

Returns

Faulty goods

Distance Selling Regulations

Cancellation of orders

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